FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Your account also allows you to make use of our rewards program.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@globaltemptations.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@globaltemptations.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within New Zealand will be delivered within one to three days, depending on your preferred shipping method. Shipping timeframes only start to count when you receive our shipping email notification. Shipping to countries outside of New Zealand may take up to 14 days depending on the shipping method you've selected during check out. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to 84 countries worldwide. We are currently shipping to all European Union countries as well as USA, UK, Canada, China, Australia and all pacific islands. A detailed list of countries can be found on our shipping information page.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Shipping costs are calculated while checking out on our website. Please note: Global Temptations Limited does not take any profit on shipping costs and the shipping rates provided are live rates calculated by our couriers.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

No, there is no minimum order requirement.

We accept returns within 30 days of your order in case there is a food quality issue with your item. This means: the item is either damaged, expired or wrong. Returns can be requested through our contact form and will be processed on a case by case base. We cannot accept returns for food items if nothing is wrong with the delivered item. This is because we want to assure the quality of our food products.

Please contact our customer service team via our contact form. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this note and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@globaltemptations.com with the details. We’ll respond within 48 hours.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, to $100.

We are currently selling a store credit subscription. This subscription allows you to save for a future purchase on our website. 

You can pay for your subscription plans with all credit cards, debit cards and Paypal. We currently don't accept direct debit. Please note: When you sign up for a subscription, the payment will be taken automatically every week.

Yes, you can change this through the subscription dashboard.

Yes, this can be done through the subscription dashboard.

Yes, you can cancel your subscription at any time. Your store credit will still be available after you cancel your subscription.

Your store credit will be available within 4 hours after each payment. We take this time to validate your payment and add the credit to your balance.

Yes, when you stop your subscription. You can request a refund for your store credit by contacting us through the contact form. Your store credit can only be refunded after your subscription is cancelled.